Privacy policy
At Serenara, your privacy is important to us. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase. By using our site, you agree to the practices described below.
1. Information We Collect
Personal Information: Name, billing & shipping address, email, phone number, and payment details (securely handled by third-party payment processors).
Automatically Collected: IP address, browser type, device info, pages viewed, and data gathered through cookies and tracking technologies.
2. How We Use Your Information
We use your data to:
- Process and fulfill orders
- Send shipping updates and order confirmations
- Respond to customer inquiries
- Improve our website and services
- Detect and prevent fraud
We do not sell or rent your personal information to anyone.
3. Sharing Your Information
We only share your information with trusted service providers who help us operate our business — such as payment processors, shipping carriers, hosting services, and email providers. They are only permitted to use your data to perform services on our behalf.
We may also share information when required by law.
4. Cookies & Tracking
We use cookies to remember your preferences, analyze site traffic, and enhance your experience. You can disable cookies at any time through your browser settings.
5. Data Security
We use SSL encryption and secure payment gateways to protect your information. While we apply industry-standard security measures, no online transmission can be guaranteed 100% secure.
6. Your Privacy Rights
You may have the right to access, correct, or request deletion of your personal data. To submit a request, contact us using the details below.
7. Third-Party Links
Our website may link to external sites. We are not responsible for the privacy practices or content of those websites.
8. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Information
Email: info@serenara.shop
Phone: +1 401-509-6069
Address: 400 Bald Hill Rd #147, Warwick, RI 02886, USA
Business Hours: Mon – Fri | 9:00 AM – 10:00 PM (EST)