Terms of service

Welcome to Serenara. By accessing or using our website, you agree to the terms outlined below. If you do not agree, please refrain from using our site.

1. General Conditions

By using this website, you confirm that you are of legal age in your state or have parental/guardian consent. We reserve the right to refuse service to anyone at any time.

2. Products & Services

All products are subject to availability, and we may limit quantities at our discretion. We strive to display accurate product images and descriptions, though colors may appear slightly different depending on your device's screen.

3. Pricing & Payment

All prices are listed in USD and may change without prior notice. Full payment is required at checkout, and orders are processed only after payment is successfully authorized.

4. Order Acceptance

An order confirmation email does not guarantee acceptance. We reserve the right to cancel orders due to stock issues, pricing errors, suspected fraud, or payment failures. If an order is canceled after payment, a full refund will be issued.

5. Shipping & Delivery

Estimated delivery times are outlined in our Shipping Policy. While we aim to meet these timeframes, delays caused by carriers or weather conditions may occasionally occur.

6. Returns & Refunds

All return and refund requests are handled in accordance with our Return & Refund Policy. Please review it for full details on eligibility and procedures.

7. Intellectual Property

All website content — including text, images, logos, and design — belongs to Serenara and is protected by copyright law. Reproduction or use of any content without written permission is strictly prohibited.

8. Limitation of Liability

Serenara is not liable for any direct, indirect, or consequential damages arising from the use of our website or products, including data loss, lost profits, or service interruptions.

9. Third-Party Services

Our site may integrate with third-party services such as payment processors and shipping providers. We are not responsible for their policies or practices.

10. Changes to Terms

We may update these Terms at any time. Changes take effect immediately upon posting. Continued use of our website means you accept the updated terms.

Contact Information

Email: info@serenara.shop
Phone: +1 401-509-6069
Address: 400 Bald Hill Rd #147, Warwick, RI 02886, USA
Business Hours: Mon – Fri | 9:00 AM – 10:00 PM (EST)