Shipping policy
At Serenara, we strive to deliver your order with care, precision, and efficiency. Currently, we are offering Standard Ground Shipping.
Order Processing & Delivery
- Cut-off Time: 9:00 PM PST
- Processing Time: 1–2 business days
- Shipping Time: 5–8 business days
Most orders are expected to arrive within 6–10 business days from the date of purchase. Orders placed after 9:00 PM PST or on weekends will be processed on the next business day.
Shipping Charges
- Orders under $169.00 → Flat rate of $8.90
- Orders of $169.01 and above → Free Standard Shipping
Shipping Destinations
Serenara ships exclusively within the United States.
Shipping Partners
We collaborate with reputable carriers, including FedEx, USPS, UPS, and DHL, to ensure safe and timely delivery. The most suitable carrier is selected based on your location.
Order Tracking
You will receive a shipping confirmation email with tracking details once your order is dispatched. If you experience any issues with tracking updates, please contact us, and we will assist you promptly.
Damaged Items
Should your order arrive damaged, please notify us immediately at info@serenara.shop with photographs of the item and packaging. We take full responsibility and will arrange a replacement, exchange, or refund without delay.
Contact Information
Email: info@serenara.shop
Phone: +1 401-509-6069
Address: 400 Bald Hill Rd #147, Warwick, RI 02886, USA
Business Hours: Mon – Fri | 9:00 AM – 10:00 PM (EST)